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1) I actually approached the store to return some merchandise from my previous web order (order#1) due to wrong size issues but could not locate the ones with right size at the store itself. Store associate advised to order them online for a free a home delivery.

2) Technically order#1 was returned but they issued a merchandise credit instead of cash back to my credit card. 3) Then the associate made another oder#2 using the same merchandise credit as issued in step#2. 4) Later we realized that the merchandise ordered as the part of order#2 was also not the one in the right size and hence it was meant to be canceled but this time not for merchandise credit but actual dollars back to credit card.

Having said that, #4 only completed to the part that order was canceled but I never received the money back on my card. Called customer service more than 3 times and every time a new person promises to escalate the matter and share a new case number.

Product or Service Mentioned: Hollister Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $55.

Preferred solution: Full refund.

I didn't like: Refund not done, Refund time frame.

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