Placed on order online, the money was taken from my account. The order mysteriously cancelled.
Called 4 times to resolve, not one rep. knew what to do. Cannot replace the items ordered because they did not have them to begin with!!!! False advertising!!!!
Now have to wait 3-5 business days (Not including weekends) to receive a refund on my account. Could not get through to a supervisor because they "was in a meetin".
They are poorly training, uneducated, script reading, customer service people who do not care if the customer is at least slightly satisfied. Not like I asked for anything other than my ordered that I paid for.
Product or Service Mentioned: Hollister Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $61.
Preferred solution: Let the company propose a solution.