Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy

Placed on order online, the money was taken from my account. The order mysteriously cancelled.

Called 4 times to resolve, not one rep. knew what to do. Cannot replace the items ordered because they did not have them to begin with!!!! False advertising!!!!

Now have to wait 3-5 business days (Not including weekends) to receive a refund on my account. Could not get through to a supervisor because they "was in a meetin".

They are poorly training, uneducated, script reading, customer service people who do not care if the customer is at least slightly satisfied. Not like I asked for anything other than my ordered that I paid for.

Product or Service Mentioned: Hollister Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $61.

Preferred solution: Let the company propose a solution.

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