My boyfriend and I entered into hollister store the one in stone wood mall so that he can buy a jacket with a gift card. It seem as if the card was not going through and they told us that we weren't able to purchase the jacket and that te money should be back in the card in a couple of days.
We waited couple of days to be exact almost a month. Then we called customer service from the card and we explained our situation and said that the purchase that was made did go through so the store basically stole from us $65. And now I have to contact the store to get my money back because they realized that it did go through. Instead of them giving me my money back I have to wait a week for my money to come back.
Two weeks have passed and still nothing they said another week and I don't know I think there still not going to give a ***.
The last time I ever go to that store. Ignorant people these days.
Product or Service Mentioned: Hollister Jacket.
Reason of review: Problems with payment.