My boyfriend ordered seven shirts for me, and he had them shipped overnight. When we opened the box, one of the shirts was missing. We called and complained, and it took them a few days to 'resolve' the problem. Now they claim that another one is being sent out, but I have not yet received it, and I don't think they used overnight shipping.
Before the first package even arrived, my boyfriend placed another order with them for another overnight delivery. This box was supposed to have two pairs of pants, two hoodies, and two shirts in it, but one of the pairs of pants was missing! When we flipped the shipping statement over, we actually saw where the employee marked off each item as he/she found them, and one of the pairs of jeans was obviously missing the check mark.
My boyfriend was really upset, so he called again, and asked to speak to a supervisor - the employee said that it was their policy that managers did not take phone calls. They said it would take a few more days of investigation before they would resolve the problem with the jeans.
I love Hollister's clothing, but this is ridiculous! Their shipping dept. obviously can't handle orders with more than a few items - this certainly can't only be happening to us!