Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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I was charged twice for the same sale due to their computer terminal crashed, I pulled up my online banking and showed them the two identical pending charges from their store. The manager said that it was now my problem and handed me a bs card with a customer service email address.

I get no response from this email and I looked up the customer service # online and they do not help anyone over the phone either!

Hollister has the WORST customer service policy I have ever experienced!!!! I will tell every person I know if they do not make this right!!!!!!

Reason of review: Poor customer service.

Monetary Loss: $130.

I didn't like: Store 30616 or the way disputes are handled, Customer services attitude.

  • 30616 Worst Customer Service
Company wrote 0 public responses to the review from Aug 08, 2016.
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