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My daughter ordered a jacket of 51,99 euro, but the size was to small. We returned it and hollister sent us 2 times a link to accept the refund. A refund of 42,99 euro an d a couple of days later a refund of 9 euro. We accepted both but we have only received the 9...
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I didn't like
  • Refund time frame
#960106
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Order 8 items online, a 8 backordered, clearly selling items they don't have, my past experiences with backorders is they send you a email after a week that they are canceled, so I email hollister and wanted new items and price match, they said yes, but when I went to...
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Quispamsis, New Brunswick
#948279
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I went to the new Hollister store at Wakkiki International market place. 10/21 at noon. There was a young girl there ... seemed like the manager.. she was so rude.. could not be bothered with me when I asked to try on some clothes... she acted annoyed .. like i was...
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4.1
#941097
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Hollister Shipping Service Review

Hollister
#901084
3.7
Details
I am a 3 year hollister customer, just recently made a club cali account. I will NEVER order offline again! When i buy an online item from dillards it is here in 2-3 days. I order from hollister it can take up to almost 2 weeks! Until they fix this *** problem they can forget about me purchasing online ever again.
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Egift Card Review

Hollister
#888448
2.3
Details
The whole process was terrible, from start to finish.
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Short Review on July 05, 2016

Hollister
#876980
Stood in Hillister Dubai, what a bad bunch of staff, no one anywhere but they are all chatting around the side what a waste of space and bad customer service
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Hollister Shipping Service Review

Hollister
#863049
2.3
Details
Just a word of caution! Do not purchase from Hollister online! I am having a headache just trying to get someone to look into a damaged package issue! Long and short of the matter is I never received my package and Hollister doesn't care enough to resolve the issue
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Advertised vs Delivered
Customer service
Delivery Service
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I bought a t-shirt from Hollister which i usually do because of the good quality of the T-shirts. However the last t-shirt i got, it got widened after the first wash. I went to the MOE Hollister to tell them about it so that they can change to something else. Their...
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1.0
Dubai, Dubayy
#923494
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Had a weird and horrible experience at the store at the Galleria mall in Dallas. Lady greeted me, while looking down on the counter. No eye contact. When I went to counter, she goes on to say "sorry for the wait, we will be with you soon", still no eye contact!! And...
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#918771
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Purchased items online with two forms of payment. Went to the store in Northlake Mall (Charlotte) to returns items due to fit. Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the...
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1.0
I didn't like
  • Way refunds are handled
#904618
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I was charged twice for the same sale due to their computer terminal crashed, I pulled up my online banking and showed them the two identical pending charges from their store. The manager said that it was now my problem and handed me a bs card with a customer service...
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1.8
I didn't like
  • Customer services attitude
#896805
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Over the weekend, my family and I went on a trip and I expected my delivery to be delivered the day after we got back, August 1. Yesterday, I looked for my delivery but it never arrived at my house. I went online and tracked my package and it said it turns out had been...
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4.5
I liked
  • Brand
  • Jeans
#893043
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I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect. I immediately emailed them to say please change the size. No reply. I then...
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1.0
#876623
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I placed an online order for shipping to my home and got an email stating my order will be shipped 1hr and 45 mins away to the mall of Mellinum..Really!! I entered my address not only one but twice!!! I immediately contacted Hollister's Customer Service department so...
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1.0
#867507
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