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I bought a t-shirt from Hollister which i usually do because of the good quality of the T-shirts. However the last t-shirt i got, it got widened after the first wash. I went to the MOE Hollister to tell them about it so that they can change to something else. Their...
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1.0
Dubai, Dubayy
I didn't like
  • Staff
#923494
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Had a weird and horrible experience at the store at the Galleria mall in Dallas. Lady greeted me, while looking down on the counter. No eye contact. When I went to counter, she goes on to say "sorry for the wait, we will be with you soon", still no eye contact!! And...
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#918771
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Purchased items online with two forms of payment. Went to the store in Northlake Mall (Charlotte) to returns items due to fit. Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the...
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1.0
I didn't like
  • Way refunds are handled
#904618
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Hollister Shipping Service Review

Hollister
#901084
3.7
Details
I am a 3 year hollister customer, just recently made a club cali account. I will NEVER order offline again! When i buy an online item from dillards it is here in 2-3 days. I order from hollister it can take up to almost 2 weeks! Until they fix this *** problem they can forget about me purchasing online ever again.
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EGift Card Review

Hollister
#888448
2.3
Details
The whole process was terrible, from start to finish.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
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Short Review on July 05, 2016

Hollister
#876980
Stood in Hillister Dubai, what a bad bunch of staff, no one anywhere but they are all chatting around the side what a waste of space and bad customer service
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Hollister Shipping Service Review

Hollister
#863049
2.3
Details
Just a word of caution! Do not purchase from Hollister online! I am having a headache just trying to get someone to look into a damaged package issue! Long and short of the matter is I never received my package and Hollister doesn't care enough to resolve the issue
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I was charged twice for the same sale due to their computer terminal crashed, I pulled up my online banking and showed them the two identical pending charges from their store. The manager said that it was now my problem and handed me a bs card with a customer service...
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1.8
I didn't like
  • Store 30616 or the way disputes are handled
  • Customer services attitude
#896805
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Resolved

Over the weekend, my family and I went on a trip and I expected my delivery to be delivered the day after we got back, August 1. Yesterday, I looked for my delivery but it never arrived at my house. I went online and tracked my package and it said it turns out had been...
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4.5
I liked
  • Jeans
  • Brand
I didn't like
  • I never got my package
#893043
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I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect. I immediately emailed them to say please change the size. No reply. I then...
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1.0
#876623
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I placed an online order for shipping to my home and got an email stating my order will be shipped 1hr and 45 mins away to the mall of Mellinum..Really!! I entered my address not only one but twice!!! I immediately contacted Hollister's Customer Service department so...
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1.0
#867507
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Ordered a pair of shorts, im a size 5 in most,so thats what i got. I recieved them and they looked like a size 7-8 maybe bigger, me thinking i just got a pair that was labled with wrong size,returned to get next size down, thinking witghout a doubt they would fit, well...
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1.9
Elkhorn City, Kentucky
#849488
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Today I went into Hollister in Albany, NY at Crossgates Mall. My 13 year old daughter was escorted into a dressing room to try something on while myself and her friend, also 13, waited outside the dressing room. As we were waiting a man roughly 30yrs old came out of...
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Anonymous
Anonymous

Their dressing rooms are not meant to be coed. Most stores have a womens dressing room area located on the womens side of the store (which is sometimes decorated with female c...

#838709
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I purchased two items online with my account. All my information is stored so I don't have to enter my address. Well, for some reason Hollister changed the address and then shipped my items. I called them and all I got was sorry but when we receive the items back we...
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1.7
I didn't like
  • Customer services attitude
  • Shipping
  • Refund time frame
#827861
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