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Would not let me order a gift card for Nieces birthday because my address is a post office box with the UPS store. All my credit cards and even my drivers license have this address and they would not accept it. We don’t have any other deliverable address. But the major...
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1.0
#1357660
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My online order never arrived at the store. I called customer service on 7/10/18 at 11:00 and spoke to Carol. Carol couldn't track my order. She said it was stuck in National City. I said that I was really disappointed as I was planning on wearing the dress this...
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1.8
I liked
  • Value
I didn't like
  • Service
#1300234
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Saturday July 7, 2018 went to hollister in beaumont texas hoping to use my anniversary $15 off rewards,but a lady named Jessica was not helpful not all. She had an attitude and was rude. During checkout she got mad and the shirt was torn when she took off the sensor. I...
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1.0
#1299647
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I contacted the CSR of Hollister to let them know that there are unauthorized charges made from my credit card from Hollister Ohio. I reported the incident to my local bank and found out that the charge was suspicious because they see also different currency used. My...
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Anonymous
Anonymous

Worst customer service and 0% trust in the brand

1.0
I didn't like
  • That they just shove away the situation
#1266662
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I have returned part of my online order to the store more than a Month ago (on April 9). They were supposed to issue a refund to my card but never did! I talked to my bank, they can't find it, There is nothing on my bank statement, and they refuse to help me at...
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2.0
I didn't like
  • Refund not done
#1256833
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Hollister - 3x shipping

I ordered online unfonately i havent receive anything from my order. They said they refunded my payment but the other stuff they reshipped for the 3rd time until now nothing still nothing.
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1274490
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The manager on 03/30/3018 in Hollister at spectrum, Irvine, CA was super uncooperative, not willing to help with a return. I bought pants for my son and he tried them on today, so we detached the tag. The pants were never worn and the manager accused me of returning a...
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2.8
#1223088
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I went to a store shopped there while processing their machine got stuck and they charged me twice. I used my Discover card. I got the refund and for some reason they have put a dispute on Amex god know why. I sent the hollister people the chat conversations clearly...
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2.1
#1209867
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Hollister - Upset Coustemer

Today March 30 2018 at Ingram Park Mall San Antonio Tx . It was closing time and they said we couldnt purchased our items because they had already closed the regestor. They didnt tell us that they where going to close the registers until we where going to pay. So we left upset .
4.2
Details
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
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Website
#1223083
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My daughter returned a few items that didnt fit. She purchased them with her debit card. She had her receipt and the card to get the refund. The manager put the refund through and said he has to give her a store credit since he cant put the refund on her card for some...
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1.0
#1186379
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