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Hollister ship to store sucks

Both my ship to store orders placed in the last year got screwed up which resulted in a 1-2 week delay. I don't live near a store so I tried to time my orders around a time I would be near the store which never happened. Only reason I ordered a second time was because of a hard to find item that Hollister carried. Very unhappy customer. Never going to order from them again.
1.0
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Delivery Service
#1443815
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Hollister - Ship to store sucks!

I have done 2 ship to store orders and both times there was a screw up. Both resulted in delays from 1 to 2 weeks as a result. I try to time my orders so that I'll be near a store when the order arrives as I'm not close by. Never happens as my order "disappears" and they have to reship. Only reason I ordered from them a second time was because I was trying to find a particular item that only Hollister carried. Very disappointed.
#1443812
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Hollister - Holiday shipping

DO NOT BUY your holiday gifts at hollister! The website says you will get it on time for Christmas Day but no you don’t! My package was supposed to arrive to the store Monday December 24 and it “due to volume” which they didn’t mention anywhere in the website now my package is suppose to arrive Thursday December 27, 3 days later and on top of that I have to pick it up at the store.
3.8
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Website
#1433419
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I like Hollister but shipping is sucks

I like Hollister jeans sweat pants and t shirts. I was gonna buy 120$ worth of them today, but looking at 2 weeks free shipping method, no thanks ! Hollister just trashed their business with extremely poor shipping.
4.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1430872
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I went to the store to pick up my online order. I showed the manger my the order information and email on my phone she went and got the package. Before handing it to me she said "Can I see your ID" I said oh I didn't bring it in the email says just bring the email or...
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#1428945
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Hollister - Not a good one

My son bought his girlfriend a sweater for 50 bucks for christmas. Tje next day a school sge broke up with him so the following weekend today. I went to take it back and he could not find the reciept but the tag was still on it. They only gave a store credit for 25 bucks with no reciept. Now i understand the store credit with no reciept but he paid 50 and thier was another prive on the tag for 25 si thats what they gave him. This is *** my son is 14 abd worked weekends to get up money and yall steal it. Its complete ***
#1424583
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I ordered clothes for my two teenage sons for Christmas online. I tracked my very big order and the status read " being held at warehouse. Please contact us". Well I called Holister. Whitney was rude. Now Its Christmas time, I always remain loving and calm, but it...
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Anonymous
Anonymous

Update: I recieved a phone call from Hollister. Whitney has been fired for being rude and calling a customer names!! Brandon got recognized for being helpful, respective and n...

FragrantNumbat
FragrantNumbat

I would think that someone who is old enough to be a parent would know the difference between no and rude. Guess I was fooled. Tell all the adults you know about what happened...

2.6
#1424320
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Hollister has terrible costumer service. On three separate occasions I have attempted to purchase something and the tag was marked wrong or the sign was marked wrong. The employee would not give me the "sale price" even though the sign was clearly marked. I even asked...
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#1414148
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I ordered clothes online and the next day it got cancelled. Never once have I cancelled my order. I am very upset with their system. Knowing me, I love Hollister, but I will never shop at Hollister again. I called and asked about it and a lady answered, and she was NOT...
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#1408557
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Would not let me order a gift card for Nieces birthday because my address is a post office box with the UPS store. All my credit cards and even my drivers license have this address and they would not accept it. We don’t have any other deliverable address. But the major...
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1.0
#1357660
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