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Hollister - Not a good one

My son bought his girlfriend a sweater for 50 bucks for christmas. Tje next day a school sge broke up with him so the following weekend today. I went to take it back and he could not find the reciept but the tag was still on it. They only gave a store credit for 25 bucks with no reciept. Now i understand the store credit with no reciept but he paid 50 and thier was another prive on the tag for 25 si thats what they gave him. This is *** my son is 14 abd worked weekends to get up money and yall steal it. Its complete ***
Company wrote 0 private or public responses to the review from 1 day ago.
#1424583
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I ordered clothes for my two teenage sons for Christmas online. I tracked my very big order and the status read " being held at warehouse. Please contact us". Well I called Holister. Whitney was rude. Now Its Christmas time, I always remain loving and calm, but it...
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Company wrote 0 private or public responses to the review from 1 day ago.
FragrantNumbat
FragrantNumbat

I would think that someone who is old enough to be a parent would know the difference between no and rude. Guess I was fooled. Tell all the adults you know about what happened...

2.6
#1424320
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Hollister has terrible costumer service. On three separate occasions I have attempted to purchase something and the tag was marked wrong or the sign was marked wrong. The employee would not give me the "sale price" even though the sign was clearly marked. I even asked...
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Company wrote 0 public responses to the review from Dec 03.
#1414148
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I ordered clothes online and the next day it got cancelled. Never once have I cancelled my order. I am very upset with their system. Knowing me, I love Hollister, but I will never shop at Hollister again. I called and asked about it and a lady answered, and she was NOT...
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Company wrote 0 private or public responses to the review from Nov 26.
#1408557
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Would not let me order a gift card for Nieces birthday because my address is a post office box with the UPS store. All my credit cards and even my drivers license have this address and they would not accept it. We don’t have any other deliverable address. But the major...
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Company wrote 0 public responses to the review from Sep 17.
1.0
#1357660
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My online order never arrived at the store. I called customer service on 7/10/18 at 11:00 and spoke to Carol. Carol couldn't track my order. She said it was stuck in National City. I said that I was really disappointed as I was planning on wearing the dress this...
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Company wrote 0 private or public responses to the review from Jul 10.
1.8
I liked
  • Value
I didn't like
  • Service
#1300234
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Hollister - My shirt was torn at check out and cant use coupon code

Saturday July 7, 2018 went to hollister in beaumont texas hoping to use my anniversary $15 off rewards,but a lady named Jessica was not helpful not all. She had an attitude and was rude. During checkout she got mad and the shirt was torn when she took off the sensor. I wish i could talk to a customer service person to help so maybe time it wont happen. Until better service is resolved i wont be going back.
Company wrote 0 private or public responses to the review from Jul 10.
1.0
Details
Customer service
#1299647
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Hollister - 3x shipping

I ordered online unfonately i havent receive anything from my order. They said they refunded my payment but the other stuff they reshipped for the 3rd time until now nothing still nothing.
Company wrote 0 public responses to the review from Jun 07.
2.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1274490
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I contacted the CSR of Hollister to let them know that there are unauthorized charges made from my credit card from Hollister Ohio. I reported the incident to my local bank and found out that the charge was suspicious because they see also different currency used. My...
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Company wrote 0 private or public responses to the review from May 29.
Anonymous
Anonymous

Worst customer service and 0% trust in the brand

1.0
I didn't like
  • That they just shove away the situation
#1266662
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I have returned part of my online order to the store more than a Month ago (on April 9). They were supposed to issue a refund to my card but never did! I talked to my bank, they can't find it, There is nothing on my bank statement, and they refuse to help me at...
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Company wrote 0 private or public responses to the review from May 15.
2.0
I didn't like
  • Refund not done
#1256833
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