My daughter returned a few items that didnt fit. She purchased them with her debit card. She had her receipt and the card to get the refund. The manager put the refund through and said he has to give her a store credit since he cant put the refund on her card for some...Read more
My order was placed by the sales assistant over the phone who put in the wrong address (complete wrong postcode). I called to change immediately and was told the order was already processing and even though it was their error nothing could be done. I explained i wont...Read more
Absolutely disgusting behaviour at this location. Went in to return items which I purchased online; that was my first mistake. The clothes that came in had pilling on a shirt and looked like it was washed and worn, the other item had a stain and a pull on the material....Read more
While shopping with my three daughters we asked when we walked in store if we could place things on hold. The young man said let me make sure and went and verified it would be OK. He told us that was fine that they could hold it for us until tomorrow. Which my mom was...Read more
In Statenisland location of hollister the cashier literally gave me an attitude and practically forced me to put in my email address and phone number while purchasing items from the store. I explained nicely that I receive quite of bit of junk mail and needless mail...Read more
1) I actually approached the store to return some merchandise from my previous web order (order#1) due to wrong size issues but could not locate the ones with right size at the store itself. Store associate advised to order them online for a free a home delivery. 2)...Read more
I didn't like
- Refund not done
- Refund time frame
Hollister - Order items - check my email my order is cancelled!!!!!!!
I placed two separate orders online, when I check my email to see if they shipped it out , only to come across my order was CANCELED!!!! I called them to find out why and the response I get was that I placed two of the same items too many times. I told them I am shopping for my twin boys! What I didn't know you have restriction on how many things I buy !
Hollister - Do you Interview you customer service candidates?
I wish I could give below 1 star. Terrible customer service. They make mistake and talk rudely if you call them about their mistake. Clothes are terrible, people are terrible. Just shut the store you idiots!!
order # 20180058119 i will be posting this on my social media sites as well. i just want to let you know about the recent experience i've had with hollister which was terrible. i shop at hollister 1-2 times a month and have been shopping with you guys for about two...Read more
I tried to send an email gift card to my grandson on 8.10.17. I used their online process by filling out the form and hit submit. The recipients info disappeared and said I needed to fill it in again. I did this three times. Suddenly, I had four items in my shopping...Read more
I didn't like
- Delayed delivery
- No delivery confirmation
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