I purchased a sweater for my daughter on Thursday 8/21 she wore it for the first time Saturday 8/23 to a movie. When she got home we noticed a hole along the stitching of the shoulder.
I returned to the store that I purchased it at on Monday 8/25 to exchange it. They advised me that since it did not have it's tags on it I needed to e-mail firstname.lastname@example.org to report poor quality.
The manager advised they would not exchange it for the exact sweater without a hole in the store. Very bad customer service on top of poor quality.
Reason of review: Damaged or defective.
Monetary Loss: $45.
Preferred solution: Let the company propose a solution.