Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Purchased items online with two forms of payment. Went to the store in Northlake Mall (Charlotte) to returns items due to fit.

Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the cards not split between the 2. Told they couldn't do anything, but gave me a card to call customer service who according to the MGR would be able to help.

Unfortunately, customer service was of NO HELP!

Told couldn't change the way it was refunded. Will never purchase from them again!

This reviewer shared experience about return, exchange or cancellation policy and wants this business to issue a full refund as the author lost $31. This person is overall dissatisfied with Hollister. The most disappointing about hollister customer care at Hollister was way refunds are handled Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

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