Not resolved
1.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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My online order never arrived at the store. I called customer service on 7/10/18 at 11:00 and spoke to Carol.

Carol couldn't track my order. She said it was stuck in National City. I said that I was really disappointed as I was planning on wearing the dress this weekend. Carol said, "We are not responsible for FedEx." She said I could return the order or have it shipped again to the store.

She then said the shipment would arrive in 15 days! I asked to speak to a manager. Carol said that the manager wouldn't do anything different than what she offered. I insisted to speak to a manager and not one manager would talk to me.

Darla Hulbus, manager, said she needed to go to a meeting. I hope the meeting educated her about customer service.

Reason of review: Poor customer service.

Monetary Loss: $42.

Preferred solution: Let the company propose a solution.

I liked: Value.

I didn't like: Service.

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