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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
1 comment

Hello. I've shopped online on Hollister a couple times before.

The last time I've shopped online, they shipped 3 of the WRONG items to me. Not even just the wrong colour, but completely different shirts too! I had to return them at the actual stores and was only given store credit. So I emailed customer service and they offered me a 30% discount on my NEXT purchase.

I decided to let it go. So yesterday there was a sale on the website. I remembered that I had a 30% discount offer. I emailed them just to make sure the offer was still valid after so long.

They said to go ahead and place and order and then email them back to let them know the order had been placed. They would then refund me back 30% on my credit card. So I placed the order, paid and everything. Emailed them to let them know.

They responded by saying that they cannot give 30% discount because the items were on sale. This was never ever mentioned to me before. We have exchanged emails more than enough time for them to mention it was only valid on regular priced items!

Sneaky, irresponsible, bad customer service and experience. Never again.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Give me the promised discount.

I liked: Clothes.

I didn't like: Customer service, Communication, Scam, Irresponsible, Wrong item sent.

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Alpine, Utah, United States #1246530

Customer service at Hollister stores and at headquarter's is non-existent.

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