Product: Hollister Customer Care Clear all filters (16 of 16 reviews match)
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1) I actually approached the store to return some merchandise from my previous web order (order#1) due to wrong size issues but could not locate the ones with right size at the store itself.Store associate advised to order them online for a free a home delivery. 2)...
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2.7
Product
Hollister Customer Care
I didn't like
  • Refund time frame
  • Refund not done
#1130970
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17, at 8 am I checked my email and had one from Hollister that said my order was cancelled. I called customer service again and was told it was because I used PayPal to pay and that they had no way to verify the payment. While on the phone, I placed the order again and...
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1.0
Product
Hollister Customer Care
I didn't like
  • Website
  • Customer service
  • Delayed delivery
#1086831
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I also returned home from a trip to Hollister Meadowhall with one of my purchases missing from the bag.I rang the store and was told to call back the following morning to speak to the manager. He was brilliant and could not have been more helpful. Fully resolving the...
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4.2
Product
Hollister Customer Care
I liked
  • Managers customer service
I didn't like
  • Changing rooms
#1044517
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Hollister - Do you Interview you customer service candidates?

#1092925
1.0
Details
I wish I could give below 1 star. Terrible customer service. They make mistake and talk rudely if you call them about their mistake. Clothes are terrible, people are terrible. Just shut the store you idiots!!
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Hollister - Simple Review #1473126719
1/1

Hollister Customer Care Review

#913588
Chris Esparza gave me the wrong size for my cansones
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I spend a ton of money in hollister my teenage kids love it however i was told i could not come back into the store while standing in line waiting to pay the racist *** in asheville hollister had the nerve to say my boyfriend was running drugs in the store which is...
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3.0
Product
Hollister Customer Care
I liked
  • Clothes
  • Jeans
  • Prices
I didn't like
  • Communication
  • Store 30616 or the way disputes are handled
  • Customer services attitude
#986828
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A week went by and no confirmation from Hollister. I call and they magically have no record of my order. So their fault right? They obviously want to keep their customer so a $25.00 credit is nothing. Wrong. The gift card was a birthday gift. Since I had no...
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1.8
Product
Hollister Customer Care
#968740
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I went to the new Hollister store at Wakkiki International market place.10/21 at noon. There was a young girl there ... seemed like the manager.. she was so rude.. could not be bothered with me when I asked to try on some clothes... she acted annoyed .. like i was...
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4.1
Product
Hollister Customer Care
#941097
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I bought a t-shirt from Hollister which i usually do because of the good quality of the T-shirts.However the last t-shirt i got, it got widened after the first wash. I went to the MOE Hollister to tell them about it so that they can change to something else. Their boss...
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1.0
Dubai, Dubayy
Product
Hollister Customer Care
I didn't like
  • Staff
#923494
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Had a weird and horrible experience at the store at the Galleria mall in Dallas. Lady greeted me, while looking down on the counter.No eye contact. When I went to counter, she goes on to say "sorry for the wait, we will be with you soon", still no eye contact!! And...
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Product
Hollister Customer Care
#918771
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Purchased items online with two forms of payment.Went to the store in Northlake Mall (Charlotte) to returns items due to fit. Informed cashier that items were purchased with 2 cc and was told it would be refunded the way paid. NOT! Refund was returned to ONE of the...
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1.0
Product
Hollister Customer Care
I didn't like
  • Way refunds are handled
#904618
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I had a very bad experience today while visiting a hollister store in Huntsville, Al at Parkway place mall with a manager by the name of Shamara! She was very rude, She took her precious time taking care of my return. She laughed and played around with coworkers while...
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Anonymous
Anonymous

I've had problems with her too.

Anonymous
Anonymous

I can almost promise you that this post is at least 90% exaggerated.

1.0
Product
Hollister Customer Care
I didn't like
  • Customer service
#798582
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