Product: Hollister Customer Care Clear all filters (0 of 24 reviews match)
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I ordered clothes for my two teenage sons for Christmas online. I tracked my very big order and the status read " being held at warehouse. Please contact us". Well I called Holister. Whitney was rude. Now Its Christmas time, I always remain loving and calm, but it...
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FragrantNumbat
FragrantNumbat

I would think that someone who is old enough to be a parent would know the difference between no and rude. Guess I was fooled. Tell all the adults you know about what happened...

2.6
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Hollister Customer Care
#1424320
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Hollister has terrible costumer service. On three separate occasions I have attempted to purchase something and the tag was marked wrong or the sign was marked wrong. The employee would not give me the "sale price" even though the sign was clearly marked. I even asked...
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Hollister Customer Care
#1414148
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Knowing me, I love Hollister, but I will never shop at Hollister again. I called and asked about it and a lady answered, and she was NOT helpful at all. She just said “just replace the order and hopefully it doesn’t cancel again”. What a shame. I DO NOT RECOMMEND...
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Hollister Customer Care
#1408557
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Would not let me order a gift card for Nieces birthday because my address is a post office box with the UPS store. All my credit cards and even my drivers license have this address and they would not accept it. We don’t have any other deliverable address. But the major...
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1.0
Product
Hollister Customer Care
#1357660
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I contacted the CSR of Hollister to let them know that there are unauthorized charges made from my credit card from Hollister Ohio. I reported the incident to my local bank and found out that the charge was suspicious because they see also different currency used. My...
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Anonymous
Anonymous

Worst customer service and 0% trust in the brand

1.0
Product
Hollister Customer Care
I didn't like
  • That they just shove away the situation
#1266662
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I have returned part of my online order to the store more than a Month ago (on April 9). They were supposed to issue a refund to my card but never did! I talked to my bank, they can't find it, There is nothing on my bank statement, and they refuse to help me at...
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2.0
Product
Hollister Customer Care
I didn't like
  • Refund not done
#1256833
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Hollister - Upset Coustemer

Today March 30 2018 at Ingram Park Mall San Antonio Tx . It was closing time and they said we couldnt purchased our items because they had already closed the regestor. They didnt tell us that they where going to close the registers until we where going to pay. So we left upset .
4.2
Details
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
Website
Product
Hollister Customer Care
#1223083
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I sent the hollister people the chat conversations clearly stating there was never a dispute raised on Amex i sent the convo to hollister support. They have the worst customer support. No knowledge nothing. All they do is communicate through emails and the most...
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2.1
Product
Hollister Customer Care
#1209867
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1) I actually approached the store to return some merchandise from my previous web order (order#1) due to wrong size issues but could not locate the ones with right size at the store itself.Store associate advised to order them online for a free a home delivery. 2)...
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2.7
Product
Hollister Customer Care
I didn't like
  • Refund not done
  • Refund time frame
#1130970
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Hollister - Do you Interview you customer service candidates?

I wish I could give below 1 star. Terrible customer service. They make mistake and talk rudely if you call them about their mistake. Clothes are terrible, people are terrible. Just shut the store you idiots!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Staff
Product
Hollister Customer Care
#1092925
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