Product: Hollister Customer Care Clear all filters (0 of 20 reviews match)
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I contacted the CSR of Hollister to let them know that there are unauthorized charges made from my credit card from Hollister Ohio. I reported the incident to my local bank and found out that the charge was suspicious because they see also different currency used. My...
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Anonymous
Anonymous

Worst customer service and 0% trust in the brand

1.0
Product
Hollister Customer Care
I didn't like
  • That they just shove away the situation
#1266662
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I have returned part of my online order to the store more than a Month ago (on April 9). They were supposed to issue a refund to my card but never did! I talked to my bank, they can't find it, There is nothing on my bank statement, and they refuse to help me at...
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2.0
Product
Hollister Customer Care
I didn't like
  • Refund not done
#1256833
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Hollister - Upset Coustemer

Today March 30 2018 at Ingram Park Mall San Antonio Tx . It was closing time and they said we couldnt purchased our items because they had already closed the regestor. They didnt tell us that they where going to close the registers until we where going to pay. So we left upset .
4.2
Details
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Warranty
Website
Product
Hollister Customer Care
#1223083
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I sent the hollister people the chat conversations clearly stating there was never a dispute raised on Amex i sent the convo to hollister support. They have the worst customer support. No knowledge nothing. All they do is communicate through emails and the most...
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2.1
Product
Hollister Customer Care
#1209867
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1) I actually approached the store to return some merchandise from my previous web order (order#1) due to wrong size issues but could not locate the ones with right size at the store itself.Store associate advised to order them online for a free a home delivery. 2)...
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2.7
Product
Hollister Customer Care
I didn't like
  • Refund time frame
  • Refund not done
#1130970
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Hollister - Do you Interview you customer service candidates?

I wish I could give below 1 star. Terrible customer service. They make mistake and talk rudely if you call them about their mistake. Clothes are terrible, people are terrible. Just shut the store you idiots!!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Product or Service Quality
Staff
Product
Hollister Customer Care
#1092925
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17, at 8 am I checked my email and had one from Hollister that said my order was cancelled. I called customer service again and was told it was because I used PayPal to pay and that they had no way to verify the payment. While on the phone, I placed the order again and...
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1.0
Product
Hollister Customer Care
I didn't like
  • No delivery confirmation
  • Delayed delivery
  • Customer service
#1086831
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I also returned home from a trip to Hollister Meadowhall with one of my purchases missing from the bag.I rang the store and was told to call back the following morning to speak to the manager. He was brilliant and could not have been more helpful. Fully resolving the...
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4.2
Product
Hollister Customer Care
I liked
  • Managers customer service
I didn't like
  • Changing rooms
#1044517
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I spend a ton of money in hollister my teenage kids love it however i was told i could not come back into the store while standing in line waiting to pay the racist *** in asheville hollister had the nerve to say my boyfriend was running drugs in the store which is...
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3.0
Product
Hollister Customer Care
I liked
  • Clothes
  • Prices
  • Brand
I didn't like
  • Store 30616 or the way disputes are handled
  • Irresponsible
  • Communication
#986828
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A week went by and no confirmation from Hollister. I call and they magically have no record of my order. So their fault right? They obviously want to keep their customer so a $25.00 credit is nothing. Wrong. The gift card was a birthday gift. Since I had no...
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1.8
Product
Hollister Customer Care
#968740
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