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I ordered a jacket online from the store on 11/30 and it said before I ordered it would be 5-7 days before I received it which was perfect because I was leaving the next Tuesday to go to the Midwest. After completing my purchase I was then notified my order was on "backorder" and it would be 14 days before I received what I ordered.

After chatting with someone on 12/1, explaining to them I needed it before 12/8, she stated that it was on the truck waiting to be sent out and I would receive an email when it has actually shipped. Today, 12/4 I had not gotten and email so I got on the online chat again and they said there was nothing they could do and I can't get my money back until I have the jacket in hand to return it. That is false advertisement, and I love how there is nothing they can do.

I am without a jacket and 80 dollars to buy another jacket. The online chat was absolutely not helpful at all

Reason of review: False advertisement and unhelpful employees.

Monetary Loss: $74.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service, Order cancellation.

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