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I contacted the CSR of Hollister to let them know that there are unauthorized charges made from my credit card from Hollister Ohio. I reported the incident to my local bank and found out that the charge was suspicious because they see also different currency used.

My bank is dealing with the issue for me to get my money back and get issued with a new card. I live all the way in Canada, and never purchased anything from Hollister or left the country to use my card for outside transactions. After giving them the information they need to look up the fraud order, they gave me a response that is saying that I should contact my bank to solve the issue and the police if I want an in depth investigation.

Nothing in the email is saying that they are going to locate and stop the transaction. I reported this incident to them to protect their customers and their company name, I guess they are ok with people writing negative things about them.

Product or Service Mentioned: Hollister Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $397.

Preferred solution: Let the company propose a solution.

I didn't like: That they just shove away the situation.

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Anonymous
#1510981

Worst customer service and 0% trust in the brand

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