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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
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Would not let me order a gift card for Nieces birthday because my address is a post office box with the UPS store. All my credit cards and even my drivers license have this address and they would not accept it.

We don’t have any other deliverable address. But the major complaint was the customer service. They require all contact through email. Their is no phone number to call.

I kept getting emails responses with generic and some irrelevant information that made me realize they did not read my emails. I tried calling the order number but they were terrible and no help saying I had to wait 5 days for a response with no ability to connect me to anyone.

After this experience I would never order items from them. I ordered a gift card from a different company very easily without all this hasstle.

Product or Service Mentioned: Hollister Customer Care.

Company wrote 0 public responses to the review from Sep 17.
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