Customer service
Exchange, Refund and Cancellation Policy

I ordered two polo shirts online from Hollister but inadvertently ticked the wrong size box. I got a confirmation email from Hollister within minutes and realised that the size was incorrect.

I immediately emailed them to say please change the size. No reply. I then contacted their customer service person on the live chat box within half an hour of the original order -Sorry we can't do anything to change the order, you can send the shirts back when you get them (in Australia). A further attempt through a message to their Facebook site to just get them to send me the correct size of shirts got the same reply.

How can a company with an international business be so inflexible, so unwilling to try to assist its customers ? I am now forced to ask Citibank to refuse or dispute there transaction and will never buy anything from Hollister again.

Reason of review: Order processing issue.

Monetary Loss: $96.

Preferred solution: Send me the shirts in the corrected size. .

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