Unfortunately my daughter likes the clothes in this shop however I hate it with a passion. Like all other comments here mine in no different.
Today 8 th June I visited the store the *** to pay was over 15 mins and no body had thought about putting anyone on on the 2 empty tills. I asked a girl stacking bags if she could open the till- if it wasn't for a present for my daughter I would have walked out. The response was " I've been told I have to stack bags"! So I asked for her to go and get the manager ( Mia - who also told me they dont give surnames out! OMG this store is so negative) who arrived and said they didn't have any trained staff! The staff were very rude, immature and started standing in corners talking about my plain and simple request to get at least a basic level of service going? As I walked out a very rude dark haired girl who was standing with the manager shouted a rude comment as I walked out. Great service again from this store who quite frankly seem unable to train staff on even the basic levels of service. Hollister you really don't deserve to be in business- Urban Outfitters and Topshop/ River Island train their staff to get queues moving and a polite service going you are miles behind. Thereby making the experience a great one to want to return!
Other items like other comments here have been:-
-Displaying items that are old stock and not being able to sell them!
- staff who don't know where items are in the storeroom and don't know if other sizes are available
- the space in store is close together especially at the pay desk. You can't see sizes because its o dark.
- changing rooms - I have been told many times I'm not allowed in with my daughter she's 11! This is not acceptable. There are never enough changing rooms and queues just gather volumes of people.
- clothes quality is poorer than 2 years ago with many purchases having small holes in.
A terrible experience which Hollister should be ashamed of. You lot a very good customer and I hope others vote with their feet also.