Hollister
Reviews and Complaints
Horrible
Preferred solution: Get there *** together
" you are not allowed to talk to a supervisor"
I ordered clothes for my two teenage sons for Christmas online.
I tracked my very big order and the status read " being held at warehouse. Please contact us". Well I called Holister. Whitney was rude. Now Its Christmas time, I always remain loving and calm, but it didnt matter. I explained what the message said in tracking info.
She said in the teo years shes worked there she has never seen that and did not know what it meant. I asked if she could contact the shipping company they use? She said, We dont do that, yiu hsve too".
# 1 Why is the customers job to contact the shipping company they use to ship?
# 2 She didnt know what company they use. What!!??
When I asked her to please ask a supervisor she said, "my supervisor is on the phone, its busy today".
I asked is there supervisor I can talk to , ill wait, she said, "No we are not allowed to have you hold".
I felt completely helpless and stressed. I hung up. I called right back and got Brandon. He atleast got me the name of the company they use and gave me the number.
I had to call and wait on hold with the company but when I got a person she was helpful. She told me that they were holding my items at the warehouse until the next day because it missed the truck that day. They will leave the warehouse first thing the nest dsy. She assured me it was nothing bad like damaged as sometimes thats what that message means. Maybe the hollister employees will read this and learn something.
Hollister, Your shipping company you use is OnTrac incase you need to contact them for a customer.
Whitney, you should never ne in customer service. You are rude, lazy, and just plain dont care.
I will tell you after spending the money I did and being treated like I did at Christmas time, I will never ever ever buy Hollister again. My boys like Vans ( which has amazing customer service) and many other names so I will have no problem leaving Hollister. I will tell every other adult I know about my experience with that woman from Hollister.
Horrible
Hollister ship to store sucks
Preferred solution: Deliver product or service ordered
Holiday shipping
I like Hollister but shipping is sucks
LAKE CHARLES, LA. HOLLISTER STORE CLOSING DUE TO SHOPLIFTERS
Where the models size at
Poor customer service Rude manager
Preferred solution: Let the company propose a solution
Not a good one
Online Order
COSTUMER SERVICE
Customer service terrible
Lost my order
- Value
- Service
Preferred solution: Let the company propose a solution
My shirt was torn at check out and cant use coupon code
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Agreed
Update: I recieved a phone call from Hollister. Whitney has been fired for being rude and calling a customer names!!
Brandon got recognized for being helpful, respective and nice, doing his job for a single mom who just needed a phone number!
(Me) Thank you Hollister for doing the right thing. Merry Christmas!
I would think that someone who is old enough to be a parent would know the difference between no and rude. Guess I was fooled.
Tell all the adults you know about what happened to you. When they see that you are mistaking no as rude they will laugh at how much of a child you are acting like.
FragrantNumbat this person is completely correct, you are the one acting like a child. The interaction from this review is rude, there is a difference, apparently you don't understand.
When working in customer service (it sounds to me like you have never had a job so I'll explain) it is your JOB to be helpful, respective and nice, businesses do not want you running away their customers. It's common sense but I guess that's not too common for you now is it.
Thank you
Actually the OP is the one acting immature. You too for ASSuming they never had a job.
Grow up. Also stop bragging about how you rape kids