My 14 year old daughter purchased a blouse and a skirt with cash at Hollister Co store in North Point Mall, Alpharetta, GA two weeks ago. She shops at this store regularly. Last Wednesday, October 12, 2011, despite having receipt and unworn clothes that did not fit, store manager "Oscar" refused to give her back cash for the exchange difference because they had no tags on them. "Oscar" implied that she could be trying to return fake Hollister clothes. He refused my request to speak to his manager and his rag-tag bunch of associates goaded him on when I asked him why not.
Hollister clothes is branded merchandise AND there is no other Hollister Co store for many miles around, if at all in the rest of GA. "Oscar" threatened to throw me out the store because I insisted on speaking with his manager.
All this resulted in a very unpleasant experience for my daughter who loves to shop at Hollister. The customer service I received from this store was of the dumpter variety, and I've turned this experience into a lesson for my daughter: Do not shop at stores that do not value you as a customer.
Hollister Co is owned by Abercrombie & Fitch, which is no stranger to lawsuits concerning bigotry and unfair business practices; lawsuits that have cost them multimillions of dollars. I suppose my daughter's and my experience was more 'Business as usual' for a company dedicated to their "Look Policy" as it concerns customers. Black is still not in fashion at Hollister Co!