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2.9

The manager on 03/30/3018 in Hollister at spectrum, Irvine, CA was super uncooperative, not willing to help with a return. I bought pants for my son and he tried them on today, so we detached the tag.

The pants were never worn and the manager accused me of returning a merchandise that was worn, and that it had marks. The marks are absolutely imaginary and this is the worst customer service I ever received. I am a regular client at Hollister and never had a problem before with a returned item, even with a detached tag.

I am appalled and I hope he will receive what he deserves. I will never place foot in this store!

Reason of review: Poor customer service.

Location: 647 Spectrum Center Dr, Irvine, CA 92618, USA

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