Hollister
Reviews and Complaints
Orders kept being cancelled without any explaination
Refusing issue tax free
WORST COMPANY EVER!
I placed an order on 12/10 for Christmas gifts and was guaranteed to have them on or before 12/18 and am still waiting on 12/27!
Missing item from order, terrible customer service
I ordered 4 items from Hollister's website, received 3 of the 4. Called the day I received order and was told that they would be shipping the missing item. After 10 days, still hadn't received it so placed second call. Once again told the item would be shipped. After another 7 days, called Hollister again. This time was informed the item was no longer available. Yes, it was to be a Christmas gift.
It is inexcusable that I was not informed, via email or phone about not receiving this item. Had I not followed up, I'm assuming I never would have been informed. And, the charge would have remained on my credit card for an item I hadn't received.
Asked to speak to a manager to no avail. Was given an email address which, surprise, surprise, doesn't work. How are customers supposed to get satisfaction or at least an explanation for Hollister's mistakes??
I'm very dissatisfied with the lack of customer service from Hollister. Two out of the three customer service representatives I dealt with gave me inaccurate information, no communication and frankly must not know how to do their jobs correctly. Not a great record for Hollister. We've been Hollister customers for years and will be spending our money elsewhere based on this experience. Customer service is paramount. Very disappointed.
Hollister's customer service SUCKS!!!
I tried to place two orders with them online and both orders were cancelled - I've placed many orders with other companies and NEVER had any issues -
Hollisterco. Racist and prejudiced against Jamaicans
I placed an order online with Hollisterco on July 1, 2013. The order amounted to a few dollars shy of USD1000.00.
My order was confirmed and I got my confirmation email. 5 days later I noticed that the monies were being held by my bank but not totally deducted. So I contacted my bank to query if they thought the purchase was fraudulent why the monies weren't removed. My bank advised that its Hollisterco who isn't taking the monies but it was being held for them.
I emailed Hollister and they advised that my query would be forwarded to the Research and Resolution Department. I also called their toll free number and spoke with Megan who was happy to advise me that my order was cancelled because I purchased too many items being Jamaican. I was affronted and told her that my Husband like their brand and wishes to wear them to the summer parties in Jamaica this year. I never knew they were prejudiced against our Jamaican race.
I have purchased from Hollisterco. up to May 2013 and received my order, though it was much smaller. If Hollisterco. had stated that orders exceeding a certain amount would be denied, I would have ordered elsewhere.
I would also have ordered elsewhere if they had said "No Jamaicans Please!" I got an email from Bryan at Research and Resolution stating that no future orders would be accepted from me because they believe I intend to resell their clothing. All 27 pieces of clothing were different and all were medium which is my husband's size. They never contacted me once to query my order or seek clarification. But as Megan so honestly articulated "You are Jamaican." I will never buy from them again nor should any Jamaican or anyone of Jamaican Heritage.
I have wasted my time and hard earned money trying to purchase from a company without ethics.
I could also have purchased elsewhere while they had my monies on hold sitting at the bank. I am so disappointed in them and their customer service.
False advertising and rude workers
Hate Hollister!! Sucks!!
This company sucks
Dissapointed and Angry.
Gift certificates INAPPROPRIATE
Hollister thieves Canadian consumer(s)-need lawyer
Totally Ripped Off by Hollister
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if thats how they treat you online, think about how they treat you when you are in one of their stores. they are rude, disrespectful, have bad service, and ignore some of their customers.